We believe customer satisfaction is the cornerstone of every successful business. We demand 100% satisfaction when we are the customer, so we expect nothing less from ourselves when the tables are turned. Collectively, we constantly monitor the progress of our office through a stringent screening process. This high level of internal evaluation allows us to guarantee your complete satisfaction. In the unlikely event that you are dissatisfied with your service, we urge you to let us know.
If for ANY reason you are not satisfied with your massage session, you will not be obligated to pay for the service. Our business prides itself on continuing to provide the best massage therapy in the Portland area. Any complaint is viewed as a chance to learn from our client on how we can continue to do so.
*Please note the following:If you wait until the end of the session to ask your therapist to modify their technique, the therapist will not have the chance to do so during that session. In this case, our guarantee does not apply. Massage is considered a passive form of exercise and sometimes results in muscle soreness, much like muscle soreness often experienced after exercise. This is a normal response to massage and does not warrant a refund.
A winner of the 2015 Patients’ Choice Awards for
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